Shipping policy

Shipping Policy

Last Updated: August 9, 2026

Welcome to MZORA! We’re committed to making sure your order reaches you safely and on time.

🚚 Shipping & Delivery

We currently deliver orders across India.

Once your order is successfully placed, our team will process and dispatch it as quickly as possible.

📦 Processing Time

Orders are generally processed within 1–3 business days after payment/order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

🚛 Delivery Time

After dispatch, orders are generally delivered within:

3–7 business days

Delivery times may vary depending on your location, courier availability, weather conditions, holidays, or other circumstances beyond our control.

Remote and rural areas may require additional delivery time.

💰 Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, MZORA may offer FREE SHIPPING promotions on selected products or orders.

📍 Order Tracking

Once your order has been shipped, we may provide you with a tracking number/link through your registered email address, phone number, or other available communication method.

You can use the tracking information to monitor your shipment.

📞 Incorrect Address or Contact Details

Please make sure your shipping address and contact information are correct before placing your order.

If you provide an incorrect or incomplete address and the order has already been dispatched, additional shipping charges may apply for re-delivery.

⏰ Delayed Deliveries

Although we work with our delivery partners to provide timely delivery, unexpected delays may occur due to:

Severe weather
Natural disasters
Public holidays
Courier service disruptions
Incorrect/incomplete addresses
Remote delivery locations
High order volumes
Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact our customer support team and we will help you track the shipment.

📦 Damaged Package

If your package arrives visibly damaged, please contact us as soon as possible.

We recommend taking clear photographs/videos of the package and product before opening or while unpacking it. This can help us investigate the issue with our delivery partner.